Employment Type: Full-Time
Starting Pay: Sallary
TRG is looking for a detail-oriented and technically savvy individual as their new Service Manager. The Service Manager is the initial point of contact for all technical support and warranty-related issues that clients have with TRG-installed systems.
Acts as liaison between clients and manufacturers when dealing with technical support and return merchandise authorizations.
Coordinates return merchandise authorization paperwork on behalf of clients and works with manufacturers for timely resolutions of issues.
Responds to service requests via ticketing system, phone support, and on-site visits.
Oversees after-hours technical support.
Works with integration team to install and commission small projects.
- Minimum of High School diploma/GED.
Excellent time management skills.
Minimum of five years of experience with audio, visual and lighting technology.
Experience with advanced networking protocols setup and commissioning.
Must be proficient in:
- Dante (Level 3 preferred)
- Qsys (Level 2 preferred)
- VLAN setup
Must hold a current driver’s license with a clean driving record.
Ability to climb ladders, scaffolding, and work safely at heights above 30 feet.
Must be available for rotation of weekend “Service On-Call” duties.
Limited travel to job sites outside of Tampa Bay with occasional overnight stays.
- Work in a collaborative office environment.
What's great about the job?
What We Offer
Each employee has a chance to see the impact of his or her work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as monthly team building events, company work/vacations, and much more.